Frequently Asked Questions
Find answers to commonly asked questions about ordering, payments, security, and shipping from Medguide.
General Questions
- Search for the medication you need.
- Click on the ‘Buy’ button for your desired medication.
- Click on ‘Continue Checkout’ to purchase your medication or repeat steps 1 & 2 to add another medication to your order.
- Create your account and follow the easy steps to complete your order.
You will receive an email to confirm your order and also an email to confirm your order has been shipped.
You will receive an email from us confirming that your order has been placed. If you have placed an order and not yet received this notice, please check your email program’s spam folder.
If you have placed your order correctly, checked your spam folder and have still not received a confirmation email, you can always log in to your account, where you will be able to check your order status and confirmation email.
You can change your address on your account details page. Please be aware that you can also change the address for a shipment via Contact Us.
Shipping & Pricing
Orders are processed as soon as we receive your payment. Receipt of your payment may take longer depending on which payment method you have selected.
Bitcoin payments are by far the quickest. If you have paid by bitcoin you can expect your order to be shipped the same day or next day.
After you place your order, the information you provided will be reviewed and filled by our pharmacist. Once approved and processed, your order status will be set to approved, and moved to processing. Your order will then be shipped to you the following working day or the same day.
In such cases, you shall inform us as soon as possible. Our customer service team is always there to solve your queries. Once we get the product back, your money will be returned to you.
We try to keep our prices as low as we can without harming service and quality, simply by reducing costs where possible: low margins, small staff, batch shipping, more returning customers, and no physical distribution center. By transferring our business to the web, we reduced our maintenance costs by 50% and enabled us to offer our customers much more affordable prices.
Medguide is committed to preserving your medical and personal information privacy. All data we receive is legally protected under doctor-patient privilege laws. Our online ordering system uses the latest Secured Encryption Technologies and all personal and credit card information will be submitted using the highest levels of technical security with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting to fraudulently use credit cards will be reported immediately.
Privacy & Site Security
We understand that the privacy of all information you provide is of primary importance. This is why we are committed to preserving the privacy of our customers. The information you provide is never shared with other companies or third-party service providers. Your personal information, bank details, and transaction details will only be used to fulfill the transaction and provide you with customer service.
We use advanced security measures in order to make our website safe for our customers to use. SSL 128-bit encryption technology is used when receiving and transmitting credit card information during the transaction. After processing, sensitive details are encrypted and saved on our offline servers, and thus cannot be accessed from the internet.